FAQ's Information about website or data on the website:
Problems logging in/searching:
Questions about my account:
Questions about a specific license:
If you subscribe to the Monthly Updates, the data you access is accurate up through the end of the previous month. For example, if you are searching the database on July 20, you are accessing data that was accurate on June 30. Any changes made since the end of the previous month will not appear on the website until the following month's update. Please check again after next month's update to see if the license information has been updated. If not, you may contact DEA at 800-882-9539 to find out if there was an oversight. Unfortunately DEA cannot offer phone or e-mail based verifications of DEA licenses. If you subscribe to the Weekly Updates, please check again next Tuesday to see if the renewal has been entered. If not, you may contact DEA at 800-882-9539 to find out if there was an oversight. Unfortunately DEA cannot offer phone or e-mail based verifications of DEA licenses. Why can't I find this DEA number? I have the certificate in hand. The most likely reason is that the license was issued too recently to have made it into the latest website update. Try again after the next update to see if it has been entered. If not, you may try contacting DEA at 800-882-9539 to find out if there was an oversight or if there is a problem with the license. If the license was issued long enough ago that it should be in the database by now, your search may have been too narrow. Try changing your search parameters. For example, make sure you leave the Business Activity Code field at "Search All" and enter as little other information as possible. If you have the DEA number, enter only that. If you don't, try using just the provider's last name and ZIP code, or some other general information. Remember that the more information you enter into the search form, the less likely you are to get a result. If you still can't find the record on the website, you may try calling DEA to find out if there was an oversight or if there is a problem with the license. There are two different types of login errors: "Invalid entry" means that you are entering an incorrect Username and/or Password. Double-check that you are using the correct login information. If you do not remember your password, try using the "Forgot your password" link to use the automated password-retrieval system. If you are not sure of your username, you may contact Global Internet Management at 800-538-3539 for help. Please have your account number or other account information available. "You have exceeded the maximum allowable log in attempts" means that your IP address has been blocked from being able to log in to the website because you or someone else at your organization has tried too many times to log in unsuccessfully. Please call Global Internet Management at 800-538-3539 for help. If you are logged in, it will say "You are logged in as (Your Username)" in red at the top of the page. If you are logged in but can't search, that usually means that your subscription has expired. If you are the account administrator, you can check your subscription status by going to Tools > My Account. You may also contact NTIS at 800-363-2068 to check the status of your account and for renewal information. Why do I get the message "User can't perform search" when I try to run a verification search? Most users get this message because their subscription has expired. The program maintains your login and password in its database so you are able to log in to the website, but because your subscription has expired, you are not permitted to perform a search. You can check the expiration date of your account by going to Tools > My Account and scrolling down until you see "My Subscriptions."* That will show you the expiration date of your current subscription. If you account is expired, you should call NTIS at 800-363-2068 to renew, or find the renewal notice sent to you by NTIS. *Note: You must be the administrator of your account to view your account details. Most users get this message because their subscription has expired. The program maintains your login and password in its database so you are able to log in to the website, but because your subscription has expired, you are not permitted to perform a search. You can check the expiration date of your account by going to My Tools > My Account and scrolling down until you see "My Subscriptions."* That will show you the expiration date of your current subscription. If you account is expired, you should call NTIS at 800-363-2068 to renew, or find the renewal notice sent to you by NTIS. *Note: You must be the administrator of your account to view your account details. When is the next website update? Weekly Updates are performed every Tuesday. Monthly Updates are performed at the beginning of each month, usually between the 1st and 7th of the month. The List 1 Quarterly database is updated between the 1st and 7th of the month following the end of the quarter (January, April, July, and October). We can only update the database with the information provided to us by DEA. If DEA does not provide updated information, then it will not appear in the web search. Wait until the next update and perform your search again. Are there duplicate entries on List 1 and CSA? No. The List 1 Database contains registrants under the Comprehensive Methamphetamine Control Act and the Domestic Chemical Diversion Control Act. The CSA Database contains registrants under the Controlled Substances Act. However, subscribers to the List 1 Database are granted access to both the List 1 and CSA Databases. Do I need a seperate user name and password for each user? If your subscription allows you to have more than one concurrent user, then each user must have a unique username. You may use the same password for each user if you want. How do I add users?If you are the account administrator, you will see a link for "My Account" on the left side menu under "Tools." You need to click on the name of the subscription at the bottom of the My Account page. Click "Add New User" to create a new user. There is more detailed help available on those pages by clicking the "Help" links on the screen. You may change your password and any other information about you in the system by clicking on "Tools" and then "My Profile". Enter your new password into the Password and Re-type Password fields. Change any other information, as desired. The password, email address, and first and last name fields are required. I haven't received my latest CD yet. Monthly CDs are typically shipped out between the 15th and 30th of each month; Quarterly CDs are typically shipped out between the 15th and 30th of the month following the end of the quarter. If you believe that you should have received your latest CD by now, call NTIS at 800-363-2068 . I would like to know the application / renewal status of my DEA license or the license of a particular provider. We do not have access to information regarding pending applications, renewals, or changes to DEA licenses. You must contact DEA at 800-882-9539 with this type of question. There is an error or problem with my DEA license. I would like to make a change / correction to my license or the license of a particular provider.Requests for changes to specific DEA licenses must be made to DEA directly. GIM and NTIS do not have any control over the content of the deanumber.com databases, nor do they have authority to make changes to specific licenses. DEA can be reached at 800-882-9539. How do I renew my DEA license online? The deanumber.com website is intended only for the verification of existing DEA numbers. For information about your DEA license, such as renewal or application information, you must contact the DEA office at 800-882-9539 or visit the DEA website at www.deadiversion.usdoj.gov. Why do some individuals who have Business Activity Codes of M or C have Inc or PC after their names? Business activity C and M stand for practitioner and mid level practitioner respectively. However, there are some instances were they could also stand for either an incorporated individual or a business. Business activity C is for practitioners, however, practitioners can incorporate themselves so some doctors register with DEA as John Smith, M.D., P.C. or John Smith, M.D., INC. These registrants are individuals but they want PC or INC by their name to make it clear that they are also a corporation. Business activity M is for mid level practitioners but that term can be misleading. An M business activity can signify a Nurse Practitioner, Physician's Assistant, etc., these are individuals, however, we also register, ambulance services, nursing homes, animal shelters, etc. as mid level practitioners. Consequently business activity M could stand for and individual (e.g. a nurse practitioner) or a business (e.g. an animal shelter). It's up to your customer how they want to handle these special cases. If you have any further questions please use the Contact Us form on the left side of the screen. |
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For technical support, questions about using your account, and help using the website, please consult the FAQ section, e-mail dea@gim.net, or call 800.538.3539. Click here to read the terms and conditions of use for the website.
For subscription information and billing questions, call NTIS Subscriptions at 800.363.2068. For information about NTIS and NTIS products, visit the NTIS website. To place an order by mail or fax, you can download an order form.
For information about DEA policy, to correct or renew an existing license, or to apply for a DEA license, visit the DEA website at www.deadiversion.usdoj.gov or call 800.882.9539. Please do not contact GIM or NTIS for issues pertaining to an individual license.
