Daily updates are performed every day EXCEPT Saturday and Sunday.
Weekly updates are performed every Tuesday.
Monthly updates are performed at the beginning of each month, usually between the 1st and 7th of the month.
The List 1 Quarterly database is updated between the 1st and 7th of the month following the end of the quarter (January, April, July, and October).
We can only update the database with the information provided to us by DEA. If DEA does not provide updated information, then it will not appear in the web search. Wait until the next update and perform your search again.
There are two different types of login errors:
"Error in Username or Password" means that you are entering an incorrect Username and/or Password. Double-check that you are using the correct login information. If you do not remember your password, try using the "Forgot your password" link to use the automated password-retrieval system. If you are not sure of your username, you may contact Global Internet Management at 800-538-3539 for help. Please have your account number or other account information available.
"You have exceeded the maximum allowable log in attempts" means that your IP address has been blocked from being able to log in to the website because you or someone else at your organization has tried too many times to log in unsuccessfully. Please call Global Internet Management at 800-538-3539 for help.
If you are logged in, it will say "You are logged in as (Your Username)" in red at the top of the page. If you are logged in but can't search, that usually means that either your subscription has expired or you have used all your queries. If you are the account administrator, you can check your subscription status by going to My Account. You may also contact NTIS at 800-363-2068 to check the status of your account and for renewal information.
Most users get this message because either their subscription has expired or they have used all their queries. The program maintains your login and password in its database so you are able to log in to the website, but because you do not have a valid subscription, you are not permitted to perform a search.
You can check either the expiration date of your subscription or subscription usage by going to My Account and then click the Subscriptions tab. If you account is expired, you should call NTIS at 800-363-2068 to renew, or find the renewal notice sent to you by NTIS.
*Note: You must be the administrator of your account to view your account details.